It's All About Service купить недорого в интернет-магазине - RELOD | ISBN 9780471716754

It's All About Service

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ISBN 9780471716754
Издатель John Wiley & Sons
Язык English
Страницы 256
Год издания 2005
Вес (грамм) 450
2 276 руб / шт.
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Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant--leadership model, the book offers effective, easy--to--implement strategies to develop these vital managerial skills. Ita s All About Service reveals that leaders who care for their people create businesses that care for their clients--and gain an edge over the competition.
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